Refund
🔄 Refund Policy – 14-Day Money-Back Guarantee
At Monark, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 14-Day Money-Back Guarantee for your peace of mind.
✅ Eligibility for Refunds
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You may request a refund within 14 days of receiving your order.
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The item must be unused, unworn, and in its original condition.
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All original packaging, tags, and accessories must be included.
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Proof of purchase (order number or receipt) is required.
❌ Non-Refundable Items
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Items showing signs of use, damage, or alteration
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Products returned without original packaging
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Sale or clearance items (unless damaged or incorrect)
🔁 How to Request a Refund
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Contact our support team within 14 days of delivery.
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Provide your order number and reason for return.
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Once approved, you will receive return instructions.
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After inspection, your refund will be processed.
💳 Refund Processing
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Approved refunds are issued to the original payment method.
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Processing time: 5–10 business days after receiving the returned item.
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Shipping charges are non-refundable unless the item is defective or incorrect.
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the item is damaged or incorrect.
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We recommend using a trackable shipping service for returns.
⚠️ Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
📩 Need Help?
For refund or return inquiries, contact us at:
Email: monarkofficial@outlook.com
Response Time: 24–48 hours